TPM for IT infrastructure — flexible support that works alongside the vendor
Not just after warranty ends. TPM can support your environment in parallel with OEM — increasing hardware availability and reducing maintenance costs.
Your IT environment — support split
Sample hardware segmentation between OEM and TPM.
IT hardware maintenance keeps getting more expensive — and you decide less
The older the infrastructure and the more vendors in your environment, the harder it is to keep control of costs, response times and business continuity. The classic OEM model doesn't always keep up.
Rising OEM support costs
Vendor contract renewals get more expensive each year — and once EOL/EOSL hits, support is either costly or simply unavailable.
Rigid vendor SLAs
Response times, service windows and scope are dictated from above and rarely match the real needs of a production environment.
Vendor lock-in
Each vendor means a separate contract, portal and process. Dependence on a single supplier limits negotiation room and decision freedom.
Complex multi-vendor environments
Servers, storage and network from different vendors mean multiple maintenance standards and no single point of accountability.
Overloaded IT teams
Operational hardware support eats up specialist time that's missing for development and infrastructure modernisation projects.
No cost control
Without one predictable maintenance model, it's hard to plan a budget or justify infrastructure spend to the board.
TPM is not just an alternative to OEM after warranty
Most companies associate Third-Party Maintenance only with hardware after the vendor contract ends. In practice, TPM can also run in parallel with OEM support — forming a flexible hybrid model. These are two distinct ways to work with us:
Post-warranty TPM
Support taken over after the hardware's life cycle ends — when the vendor terminates support (EOL/EOSL) or renewal stops being economical.
- Full hardware support after EOL/EOSL
- Alternative to expensive OEM renewal
- Extended life of working infrastructure
Hybrid TPM
TPM runs in parallel with vendor support. The client consciously splits the environment between OEM and 4hfix, assigning each layer where it works best.
- Some L2/L3 hardware cases handled by 4hfix
- Fast on-site hardware interventions
- Multi-vendor hardware maintenance
- Spare parts logistics and replacement hardware
TPM + OEM = a hybrid IT support model
In many IT environments, part of the infrastructure remains under vendor support and part doesn't. Instead of running two separate management standards, TPM takes over as a coherent operational layer across the whole estate.
Vendor support (OEM)
- Software and firmware updates
- Security patches and new features
- Engineering support for the latest platforms
- Warranty on newly purchased hardware
4hfix operational layer (TPM)
- Operational hardware and infrastructure support
- Some L2/L3 hardware cases
- Fast on-site interventions and swaps
- Multi-vendor maintenance, parts logistics and replacement hardware
Supports devices both covered and not covered by OEM
Takes over fast hardware interventions
Provides on-site engineering support
Optimises service and maintenance costs
Integrates with your existing ITSM process
Why TPM doesn't replace OEM — it complements it
OEM and TPM cover different layers of the same environment. Combined, they work more effectively than either alone — because each does what it does best.
Updates, firmware and vendor support
- Software and firmware updates
- Security patches and new features
- Engineering support for the latest platforms
- Warranty on newly purchased hardware
Operational hardware and infrastructure support
- Operational hardware and infrastructure support
- Fast on-site interventions and component swaps
- Multi-vendor hardware maintenance in one contract
- Spare parts logistics and replacement hardware
How 4hfix TPM works — from analysis to maintenance
We don't start with a contract — we start with understanding your environment. Only then do we propose hardware split, SLA and the cooperation model.
IT environment analysis
Inventory of hardware, OEM statuses and location criticality.
Hardware segmentation
Splitting the infrastructure into an OEM layer and a TPM layer.
SLA implementation
Response times and support scope tuned to each hardware group.
Parts logistics
Storing components and replacement units close to your sites.
On-site support
Engineer interventions at the client site, e.g. with a 4 h SLA.
Monitoring & maintenance
Ongoing maintenance, reporting and infrastructure reviews.
Calculate how much the OEM + TPM hybrid model can save
Enter the basic data about your environment. The result is an indicative comparison of annual hardware maintenance cost in a 100% OEM model versus a hybrid model with 4hfix TPM.
Your environment
Adjust the sliders to match your infrastructure.
Servers, storage and network equipment under maintenance.
Indicative cost of renewing the vendor contract.
The rest stays under OEM support — this is the hybrid model.
The calculator is indicative. Real savings depend on hardware age, vendors, locations and existing contracts — we prepare a detailed quote after analysing your environment.
The hardware and environments we maintain
We support enterprise infrastructure from many vendors — in one contract and with one point of accountability for the hardware layer.
Enterprise servers
Maintenance, diagnostics and component replacement for rack and blade servers.
Storage and arrays
Disk arrays, tape libraries and backup systems from leading vendors.
Networking
Switches, routers and firewalls — maintaining the network layer in a multi-vendor model.
Data center infrastructure
Support for critical DC elements — power, cooling and rack components.
What your organisation gains from TPM
TPM is more than cheaper service. It's regaining control over the hardware layer — costs, response time and the pace of infrastructure modernisation.
Let's talk about your environmentReduced maintenance cost
Lower hardware support cost than an OEM-only model — especially after EOL/EOSL.
More SLA control
Response times and support scope matched to hardware criticality, not dictated to you.
Extended hardware life
Working infrastructure stays in production without forced replacement after OEM support ends.
No forced replacement after EOL
End of vendor support no longer means the end of using a working device.
Frees up IT teams
Operational hardware support is taken over by 4hfix — your team returns to development projects.
Gradual modernisation
You modernise the infrastructure at your own pace, and only when it makes business sense.
Who gets the most value from TPM
The larger and more diverse your environment, the more it benefits from a coherent operational layer above the hardware.
Companies with large server estates
Many servers and arrays to maintain across one or many data centers.
Multi-vendor organisations
Hardware from many vendors that's hard to keep under one standard.
24/7 production environments
Systems where every hour of downtime has a real business cost.
IT cost optimisers
Teams looking for a predictable, cheaper maintenance model.
IT teams overloaded operationally
IT departments that want to offload routine hardware support and get time back.
Organisations with distributed locations
Branches and server rooms requiring on-site support across many places.
TPM without the jargon
Short answers to the questions we hear most often before a project starts.
What is TPM (Third-Party Maintenance)?
How does TPM differ from OEM support?
Can TPM be used together with OEM?
What do EOL and EOSL mean?
Does moving to TPM mean replacing hardware?
What SLAs are available?
What hardware does 4hfix support?
How much can you save with TPM?
See how TPM can work in your IT environment
Describe your environment — number of locations, vendors and support statuses. We'll propose a TPM model, flexible SLA and an indicative quote.
Fill in the form
We'll get in touch to discuss your IT environment and the next steps.
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