IT care in harmony with your processes
Imagine a service agreement as a puzzle piece perfectly fitted to your business jigsaw. The SLA is our formal guarantee that this shape stays the same throughout the engagement — even when you run hardware from multiple vendors.
The 4hfix DNAfour pillars our cooperation is built on
Mission
Cut costs, risks and the carbon footprint in IT.
Vision
Security and sustainable growth, hand in hand with Earth.
Values
Partnership, transparency, commitment.
Leadership
An IT team that thinks and acts as a business partner.
Technical stability is the priority
The SLA (Service Level Agreement) is your formal guarantee that the level of care over the infrastructure stays the same for the whole term of the contract — even if you own hardware from multiple vendors. One point of contact, one response standard.
Let's build a post-warranty SLA together. See how much energy you can redirect from babysitting servers to more business-focused, proactive work. Grow the company and enjoy the consistency of digital processes, secured by professional service care.
See how TPM worksSix areas where 4hfix runs projects end-to-end
The SLA is the foundation. On top of it we've built concrete services and programmes you can use individually or as a bundle — under one point of contact.
Server & storage service
Diagnostics, parts and on-site repair in as little as 4 hours — multi-vendor, including post-EOL/EOSL hardware.
See detailsTPM — IT infrastructure service
A hybrid support model that runs alongside the vendor — lower costs and more control over the SLA.
See detailsCybersecurity
NIS2, NCSA 2.0 and ISO 27001 — from audit, through gap analysis, to implementation and certification.
See detailsBuyBack programme
You sell us your surplus IT hardware, we pay. You earn money and support the circular economy.
See detailsServer & parts shop
Off-lease Dell, HPE, IBM, Fujitsu servers and refurbished parts — up to 70% cheaper, with a 12-month warranty.
See detailsWhat guides us — mission and vision
Two pillars that set the direction for every decision we make next to your IT infrastructure.
Reduction that makes sense
Our mission is real reduction: of fixed service-care costs, of IT risks, of the carbon footprint and of investment costs in server hardware. Each of these areas has a direct impact on finance, business continuity and corporate responsibility.
- Lower fixed service-care costs
- Lower risk in the IT layer
- Smaller carbon footprint of infrastructure
- Lower investment costs in hardware
Business hand in hand with the planet
Our vision is security and sustainable growth, where business goes hand in hand with planet Earth. Refurbished hardware, a second life for infrastructure and thoughtful decisions — together they form IT that doesn't cost the Earth.
- Safe 24/7 infrastructure
- Circular economy in IT
- Second life of hardware, less e-waste
- Conscious technology decisions
Shared values — a shared direction
Three principles every cooperation is built on. Without them, an SLA would be just a document.
Partnership
Let's build trust on the repeatability of professional outcomes. We combine experience with knowledge of your hardware and a sense of accountability. Let our mission and vision come alive in your IT layer.
Transparency
You'll know everything about your server room without spending a moment on analysis. That's how clear communication works in our company — report, ticket, status always on time.
Commitment
Simplicity of cooperation dictated by the SLA. We secure stability and eliminate surprises — we act within the time we agreed together.
Sectors that rely on 4hfix every day
We work with organisations where IT infrastructure is a real working tool — not just a line in the budget.
Public sector & local government
Public offices and institutions — tenders, documentation and regulatory compliance.
Industry & 24/7 production
Production lines, OT/IT networks and hardware maintained long-term.
Financial sector
Banks, insurers, fintech — demanding availability and information security.
Healthcare
Hospitals and clinics — critical hardware and continuous access to patient data.
E-commerce & SaaS
Environments where every hour of downtime translates directly into lost revenue.
Education & research
Universities and research institutes — HPC infrastructure and laboratories.
Hard metrics that stand behind us
Don't just take our word for it — check how much hardware, how many suppliers and how many vendors are covered by 4hfix's daily know-how.
Leadership is a way of thinking
Four roles, one team. Meet the people who, every day, are responsible for what your cooperation with 4hfix looks like.
Rafal Owczarski
Kindness. A pool of calm. A unique combination of sensitivity and precision. A CEO who acts rather than talks. With this captain, no ocean scares us.
Rafal Pluta
The company's left hook. Stubbornly accurate. A person who, despite a packed calendar, will answer every request for help. The company's postman of good contracts — neither rain, nor snow, nor frost…
Krzysztof Matowski
Calm at the highest revs. A sower of ideas. A sommelier of life. Open to what's new — ready for the unknown. The company's medic — cures any problem.
Konrad Demczuk
Precisely on target. Always at his post. Doesn't hide his love for CRM and scrum. Today's question, today's answer. From this ship's crow's nest, he scouts new opportunities.
Certified quality and information security management systems
A certified quality management standard runs through every process we bring into your company. It translates into maintaining the quality of IT infrastructure support and care for the entire term of the contract.
This is tied to continuous improvement. When we propose new solutions to you, you can be sure they have successfully passed an external audit.
Certificate no.: 21580
ISO 9001
Quality management
ISO/IEC 27001
Information securityWe share know-how where the server room meets the business
Every week we record new podcast episodes, publish on the blog and update the knowledge base — so you can make conscious decisions about your IT infrastructure.
Engineer's logs
Conversations about failures, infrastructure and decisions that really shape IT — on Spotify and YouTube.
Listen 4hfix BlogGuides & analyses
Choosing a CPU, circular economy in IT, EOL, network modernisation — focused texts for decision-makers and administrators.
Read Knowledge baseEOSL Library
Vendor end-of-support dates for hundreds of server, storage and network models — all in one place.
Check Behind the scenesService logs
Case studies from real tickets — how we diagnose and fix actual failures at our clients.
SeeLet's talk about taking care of your IT
Regardless of the scale of your infrastructure and the number of vendors you manage — we'll help shape an SLA that matches the real needs of your company.