Server & storage service — enterprise hardware repair in as little as 4 hours
Diagnostics, parts and on-site repair for servers, storage arrays and tape libraries. Regardless of the vendor — and regardless of whether the hardware is still under warranty.
Service ticket
Sample repair status in the 4 h on-site package.
A server failure won't wait for a convenient moment
The longer the downtime, the higher its cost — and the classic vendor service doesn't always react when you really need it.
Expensive downtime
Every hour of production system unavailability means real losses: stalled work, delayed processes, unhappy customers.
Post-warranty hardware
After vendor support ends, repair is often expensive, slow or formally unavailable — while the hardware still has to run.
No parts on hand
Waiting for a component ordered from the vendor can stretch downtime from hours into entire days.
Slow, rigid SLAs
Standard vendor service windows rarely keep up with the pace of a production environment.
No on-site engineer
Remote help won't replace a disk, PSU or RAID controller — for hardware failures you need a person on site.
Multi-vendor chaos
Different vendors mean many support numbers, procedures and response times — hard to keep under control.
What we fix — equipment and typical failures
We work on the hardware layer of the infrastructure: from a single disk to a whole array. We diagnose, supply parts and repair on site.
Servers
Rack, blade and tower servers — diagnostics, component replacement and on-site repair.
Disk arrays
SAN, NAS and DAS systems — repair of controllers, drives and expansion modules.
Tape libraries & backup
Drives, tape libraries and backup hardware from leading vendors.
Network equipment
Switches and routers — supporting the network layer in multi-vendor environments.
Response time matched to hardware criticality
Not every server needs the same SLA. We tune response time to how critical a given device is for your business.
Next Business Day
For standby, test and less critical hardware where short downtime is acceptable.
- Ticket intake and prioritisation
- Diagnosis and on-site repair
- Service report after the repair
8 h on-site
For important systems where a short, controlled downtime is acceptable.
- Guaranteed on-site response time
- Priority ticket handling
- Access to the spare parts warehouse
4 h on-site
For critical production environments where every hour of availability counts.
- Fastest response time, also in 24/7 mode
- Parts reserved for your hardware
- Replacement hardware during repair
Pick a service package for your environment
Answer 3 questions and we'll suggest the SLA level that best fits your hardware. No contact details required.
Your environment
Pick the options that best describe the hardware to be covered.
How a repair goes — from ticket to report
We run every ticket along the same proven path — so you always know where you stand at every step.
Failure report
Phone, e-mail or form — we take the ticket and assign priority.
Remote diagnosis
We make an initial assessment of the failure cause and required parts.
Parts from stock
We pick components from our own spare parts warehouse.
On-site repair
An engineer arrives on site and replaces the hardware within the agreed SLA.
Tests & verification
We verify correct operation and post-repair stability.
Service report
You get documentation of the work done and recommendations.
Use us one-off — or on an ongoing basis
You can submit a single failure, or cover your whole infrastructure with an ongoing service contract with a guaranteed SLA.
One-off repair
A single failure ticket with no ongoing contract. You pay for a specific intervention.
- Fast diagnosis and clear quote
- On-site repair on acceptance
- No long-term commitments
Service contract
Ongoing coverage of a selected hardware group with a guaranteed SLA and a predictable annual cost.
- Guaranteed response time: 4 h / 8 h / NBD
- Priority ticket handling
- Parts reserved for your hardware
- Reports and periodic reviews
Post-warranty support
Maintaining hardware after the vendor support ends — with no pressure for immediate replacement.
- Hardware service after OEM warranty
- Extended life of working devices
- Alternative to expensive OEM renewal
Service that really shortens downtime
It's not just about the repair itself, it's about how fast the hardware goes back to work. That's how we built our service — around response time and parts availability.
Let's talk about your hardwareOur own parts warehouse
Components for popular platforms in stock — you don't wait for a vendor shipment.
Experienced engineers
A team with hands-on experience on multi-vendor enterprise hardware — we're not learning on your failure.
Multi-vendor coverage
One service for servers, storage and network from many brands — in a single contract.
Independence from OEM
We repair hardware both under warranty and after — regardless of vendor support status.
Fast response
SLA packages down to 4 h on-site, also in 24/7 mode for critical environments.
Transparent reports
Every repair documented — you know what was done on your hardware and why.
Who benefits from fast hardware service
The more your business depends on hardware continuity, the more you gain from fast, predictable service.
Companies with their own server room
Organisations maintaining on-premise hardware that need hardware support.
24/7 production environments
Systems where every hour of downtime has a real business cost.
Multi-vendor organisations
Hardware from many vendors that's hard to keep under one service standard.
Companies with post-warranty hardware
Post-EOL/EOSL infrastructure that still runs and must be serviced.
IT teams with no in-house HW service
IT departments that don't want to maintain in-house hardware repair skills.
Organisations with distributed locations
Branches and server rooms needing on-site support across many places.
Hardware service — straight answers
Short answers to the questions we hear most often on a first ticket.
How quickly will you reach the failure site?
Do you repair post-warranty hardware?
Which vendors' hardware do you support?
Do I have to sign an ongoing contract?
What about spare parts?
What do I get after the repair?
How does service differ from TPM?
Do you do diagnostics only, without repair?
Report a failure or pick a service package
Describe what happened and which hardware is affected. We'll get in touch, set the priority and the response time.
Fill in the form
We'll get in touch to set the priority of your ticket and the next steps.
Failure tickets for production environments are taken in around the clock.